Shipping Program

Unique Wood Floors is a specialist in residential shipping anywhere within the continental United States and Canada. We work with the leading provider of logistics in making sure your items arrive safely and timely at your residential or commercial locations.

Most products in our store are inventory items which we stock at our two central warehouses in Minnesota ready to ship at a moment’s notice. Products which are in stock will be shipped within 72 hours and expected to arrive within 3 to 5 business days. If a product or accessory which you have ordered needs additional time to fulfill we will combine shipping for your entire order. Special order products may take an additional 2 weeks to ship out of our warehouse.

Once your order has been shipped, we will send tracking information to your email. When an order arrives at the nearest terminal a representative will contact you to schedule an appointment for delivery. When the driver arrives at your location within the designated time window the pallet will first be inspected for damages and noted before requesting your signature. Please remember to check for all items marked on the Bill of Lading. Although rare when there are items damaged during transit, please take a photograph of the damage to assist in the claims process.

The secure straps on each pallet are then cut and you will be responsible for unloading the freight. Please remember to bring the material inside the home for acclimating prior to installation. Box weight may vary from 30-70 lbs each. For those that are unable to perform heavy lifting or larger orders over 500 square feet, we recommended ordering a liftgate service for an easier time unloading. The Liftgate Service provides the luxury of unloading at your leisure. Pallets will be packaged into smaller quantities at our warehouse and the driver will use a vehicle which has an elevator on the back. This allows the driver to lower the freight onto your curbside.

For special white glove inside-delivery please contact your salesperson for a special quote. Need shipping to Canada? Give us a call today. If you have any questions, you can always contact a representative at Unique Wood Floors at 952-994-9696 for assistance.