Unique Wood Floors is accustomed to shipping anywhere within the continental United States and Canada. We work with the leading provider of logistics who specialize in shipping to residential or commercial locations.
Many items on our store are inventory items which we stock at our two central warehouses in Minnesota ready to ship at a moment’s notice. Products which are in stock will be shipped within 48 hours and expected to arrive within 2 to 7 business days. However, if a product or accessory which you have ordered needs additional time to fulfill we will wait to ship your entire order out together in order to provide the best possible shipping rate. Special order products may take an additional 5 to 10 business days to ship out of our warehouse.
Once your order has been shipped, we will send you a tracking number to follow along. When this order gets to your nearest terminal a representative will contact you to schedule an appointment for delivery. When the driver arrives at your location within the designated time slot the pallet will first be inspected for damages and noted before requesting your signature. If there are damages assessed, please take a photograph of the damage to speed up the claims process. The secure straps on each pallet are then cut and you will be responsible for unloading the freight in approximately 15 minutes to bring the material inside the home for acclimating. Box weight may vary from 30-70 lbs each. For those that are unable to lift the heavy weight or larger amounts over 500 square feet, it is recommended to order a liftgate service for an easier time unloading. With the lift gate service, pallets will be packaged into smaller quantities at our warehouse and the driver will use a vehicle which has an elevator on the back. This allows the driver to lower the freight onto your driveway for an easier time unloading. Inside delivery may be quoted for an additional charge.
During this process, if you have any questions, you can always contact a representative at Unique Wood Floors at 952-994-9696 for assistance.