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Returns

Online Return Policy

You may return unopened regular inventory item in their original packaging for a refund within 90 days of your invoice. Time extensions may apply for preordered, backordered, or reserved products.

A 15% restocking fee will be applied to all returns unless the product is defective or an error has occurred when fulfilling the order.

You can expect a full refund to your credit card within 7 days of receiving your product at our warehouse. Products will be fully inspected to ensure they are suitable for resale and have not been tampered with.

Promotional shipping rates will not apply for return shipping. Customers are responsible for shipping costs unless the product is defective or an error has occurred when fulfilling the order. 

In Store Return Policy

You may return unopened regular inventory items in their original packaging for a refund within 60 days of your invoice. Time extensions may apply for preordered, backordered, or reserved products.

A 15% restocking fee will be applied to all returns unless the product is defective or an error has occurred when fulfilling the order.

You can expect a refund to your credit card within 48 hours of receiving your product at our warehouse. Products will be fully inspected to ensure they are suitable for resale and have not been tampered with.

Non-Refundable Items

Products & Accessories which are special order may not be canceled, returned, or exchanged upon placing the order. We strive to provide quick prompt service on placing your special order products; therefore these custom products will not be eligible for a refund once the order is placed.

Opened boxes may not be eligible for a refund because each box is carefully packaged to ensure the moisture content, length specifications, and product variance is suitable for future installation.

Once a product has been installed or used, it cannot be returned under any circumstances. According to industry standards, installation warrants acceptance. It is the installer’s responsibility to carefully inspect the flooring and ensure the homeowner is satisfied with the look and feel of the product prior to installation.

If the wood flooring is found to have over 5% allotted defect for natural products, please do not install and call us at 952-994-9696 immediately. We will happily assist with any defect related issues promptly to avoid delaying your project.

Return Instructions

If you need to return an item, please fill out our returns form below.

Please be sure to note the item you are returning and the reason for your return.

Upon receiving your return form, a representative will personally contact you to assist in authorizing a return within 2 business days. 

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